Question 1

¿Cómo reservo un apartamento?

Accepted Answer

Elige fechas de llegada y salida, pulsa 'Reservar ahora'. El pago se procesa de forma segura vía Stripe.

Question 2

¿Hay tarifas de servicio?

Accepted Answer

No. Con la reserva directa por Mieterlux no hay tarifas de servicio para ti — 0% de comisión.

Question 3

¿Puedo cancelar gratis?

Accepted Answer

Sí, la cancelación gratuita es posible hasta 7 días antes de la llegada.

Question 4

¿Cómo funciona el check-in?

Accepted Answer

Ofrecemos auto check-in flexible mediante llave digital o caja fuerte.

Question 5

¿Puedo recibir facturas consolidadas para mi empresa?

Accepted Answer

Sí. En el área de empresas ofrecemos facturas consolidadas mensuales por centro de coste.

Question 6

Which payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, AmEx), SEPA direct debit, PayPal, Apple Pay, Google Pay and bank transfer. Business clients can also pay by invoice with 14-day terms.

Question 7

How does the key handover work?

Accepted Answer

Most apartments offer self check-in via digital door code or key box. You will receive the code 24 hours before arrival via email.

Question 8

Are pets allowed?

Accepted Answer

Depends on the apartment — please check before booking. Pet-friendly properties have a 25 € cleaning surcharge.

Question 9

Can I extend my stay on-site?

Accepted Answer

Yes, subject to availability. Please notify us at least 48 hours before the original end of your booking.

Question 10

Is there WiFi in all apartments?

Accepted Answer

Yes, all Mieterlux apartments include free high-speed WiFi (at least 100 Mbit/s).

Question 11

How much is the deposit?

Accepted Answer

Standard 200 € via credit card pre-authorization. Premium apartments (Park House, Klaipėda) up to 500 €. Released automatically after check-out.

Question 12

Do you offer long-stay rates?

Accepted Answer

Yes. From 7 nights: 10–15% weekly discount. From 28 nights: up to 32% monthly discount. Details on the Long-Stay page.

Question 13

Which payment methods are available?

Accepted Answer

Credit cards (Visa, Mastercard, Amex), SEPA direct debit, PayPal, Apple Pay and Google Pay — all via secure Stripe checkout. Business customers can request invoice with 14-day terms.

Question 14

When am I charged?

Accepted Answer

The full amount is charged immediately upon booking. Refunds according to our cancellation terms within 3-5 business days.

Question 15

How do I cancel a booking?

Accepted Answer

Via your Mieterlux account under "My Bookings" or via email to info@mieterlux.de with booking number. Standard: free cancellation up to 7 days before arrival (100% refund), 3-7 days 50%, < 3 days no refund.

Question 16

Are pets allowed?

Accepted Answer

Only with prior written approval. Request via info@mieterlux.de at least 48h before arrival. Cleaning fee: €30 for dogs up to 15kg, €50 for larger pets. Restricted breeds excluded.

Question 17

Can I set up a corporate framework agreement?

Accepted Answer

Yes. Companies with ≥10 nights/month qualify for framework agreements with 5-15% discount, monthly consolidated invoicing, VAT statement. Contact: firmen@mieterlux.de or /firmenkunden.

Question 18

Which locations do you have?

Accepted Answer

Frankfurt-Rhine-Main: Heusenstamm (22), Obertshausen (7), Dreieich (1 house), Offenbach (2). Lithuania: Klaipėda (port, 9.4★ Booking) and Vilnius (Šnipiškės district). See /standorte.

Question 19

Are the apartments furnished?

Accepted Answer

Yes, all Mieterlux apartments are fully furnished: bed, linens, towels, kitchen with utensils, dishware, WiFi, heating, often parking. Long-stay includes washer + dryer.

Question 20

Is breakfast included?

Accepted Answer

Not by default — you have a fully equipped kitchen. On request at locations with breakfast partners (e.g. bakery in Heusenstamm): €8/person/day, selectable during booking.

Question 21

What's different from Booking.com / Airbnb?

Accepted Answer

Direct from owner: 0% service commission (saving 12-22% vs. OTAs), 7-language platform, direct host contact, better long-stay rates. We are also on all major OTAs — Lodgify channel manager prevents double bookings.

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